Terms & Conditions

2.1 All orders placed by you are subject to acceptance by Creative Hairdressing. Acceptance of your order by us will take place when we dispatch your order to you.

2.2 When you place an order on our website we will email you acknowledgement of your order and debit the card you have chosen to pay with unless we agree in our absolute discretion to accept an alternative payment method. This will not, however, constitute acceptance of your order by us. We may choose not to accept your order for any reason without liability.

2.3 Except as entitled under statute, once you have placed an order, you will not be able to make any changes.

2.4 Prices may change without notice, but the price quoted on the website at the time you place your order is the price you will be charged.

2.5 All prices are inclusive of VAT.

2.6 With the exception of bulk orders, you may cancel your order for any item purchased on this website and receive a full refund (excluding costs in respect of postage and packaging). To do so, you must:

2.6.1 advise us by e-mail salon@creativehairdressing.ie or post within seven working days of delivery of your item(s), quoting your order number;

2.6.2 take reasonable care of the item(s); leaving all item(s) intact. The item(s) should be returned in originally packaging. If opened a refund cannot be given unless the product is faulty.

2.6.3 return the item(s) to us as soon as possible but certainly within 14 days. When returning an item, please include the reason for return. Please ensure you obtain a Certificate of Mailing from the Post Office. Creative Hairdressing does not accept responsibility for the loss of packages sent back to us by a customer, therefore, we encourage you to return your items using recorded delivery. Proof of postage and recorded delivery receipts need to be retained by the customer.

You will be responsible for the cost of returning the item(s) to us unless the items are faulty.

Products with added pigment may be cancelled if and only if they are faulty.